Active Update - Team Leader

Job Description

Deliver solutions to the customers through Regular/scheduled and Requested Releases
Promote proper change management and prior testing and endorsements of new tools/system/processes
Process Lead for 8-10 engineers
Coaching and Subject Matter Expert in Release Process
Create and improve internal trainings and continuously assess the technical competency of the engineers.
Network monitoring and proper escalation handling
Do root cause analysis and risk assessments
Ensure that processes are well documented, cascaded and announced
Project planning, monitoring and implementation
Willing to work on a shifting schedule
Create regular reports and propose improvements in its delivery and content.
Intermediate Case Handling Experience

People management of at least 5 direct reports
Has software development experience of at least 1 year
Constructive nature and maintains good working relationship
Handled project development projects
Has general knowledge of ISO, CMMI, ITIL, BS7799 and other standards/best practices
Has experience in hosted services, web service, content delivery networks, IIS, mirror servers, LAN, Firewall, Network Architectures, etc.
Required MCSD or MCSE, MCP-210
Fast learner with a moving forward attitude
Design documentation and manual creation
Testing methodologies and reporting [Unit, Integration, cross platform]
knows basic Linux
Effective communication and presentation skills
Scripting, Internet, Database Knowledge

To apply for the position, please send your resume with cover letter to careers@trendmicro.com.ph