Beta Test Coordinator

Job Description

Test beta builds, and ensure that they are appropriate for external posting.
Assist the QA Engineer, PDG and other Product Development Life Cycle stakeholders during the beta phase of a product or engine
Receives and processes product issues, and maintain regular contact with the customer throughout the case resolution process in accordance with the BTC Guidelines.
To reassign all open tracker cases, issues and feature requests, to PDG when the beta program has ended.
File product enhancement requests to Feature plan for Product Manager Review.
Review product documentation, and provide necessary input.
Remaining issues after the GM build cut are to be files to Team Track, to request for documentation under the Known Issues section of the Admin Guide and ReadMe.
Send a complete case report to project stakeholders on a daily basis.
Review the test script summary, and send to project stakeholders at the beginning and end of each week (Monday and Friday)
Attend the following product milestone meetings - Beta Entrance, Beta Exit, GM Endorsement - and provide input

Bachelor's/College Degree in Computer Engineering, Computer Science/Information Technology, Science & Technology or equivalent
Basic Malware Knowledge
Atleast a year of experience in handling products and has 'Level 2' knowledge, troubleshooting and debugging skills in TrendMicro Products. And understands the TrendMicro Core Technology;
Understands the Testing Methodologies in the Product Development Life Cycle
Can Interpret Technical Documentations for the TrendMicro products
Good Communication Skills, Presentation Skills and willing to develop Project Management Skills
At least one Level 3 product certification(PCC\TIS and OSCE\CSM)
Platform Training (MCP 210), MCSA, LAN, Firewall, Architecture Troubleshooting (MCP-210) and Advance Troubleshooting (are a plus)

To apply for the position, please send your resume with cover letter to careers@trendmicro.com.ph