Technical Support Engineer - Level 3 - (SaaS Specialist)

Job Description:

Provides third level support and resolve issues related to installation, implementation, deployment, functionality and usage of all Trend Micro Software as a Service (SaaS) based offerings.
Handles cases from premium customers, channels/partners/resellers and act as the escalation point of our level 2 support engineers for SaaS based services.
Interacts with Development team and Service Engineering Group in identifying and resolving cases.
Conducts technical training and assistance to co-workers.
Participates in service beta testing.
Provides email, phone, remote control and on-site support, willing to be assigned on night shifts.

HTTP, SMTP, MTA configuration (Sendmail/Postfix/Exchange), DNS, Active Directory, LDAP and knowledge in Windows/Linux/FreeBSD OS is a must.
Experience and knowledge in two or more of the following areas: Network Infrastructure Deployment, Network Security, Operating System Security, Internet Security, Mail Security.
MCSE Certified for Windows NT/2000 or Linux/Solaris Certified Administrator is an advantage.
Security Certifications is a plus (ex. SCSA/SCNA, RHCE, CLA/CLP, CISSP, etc).
Hands-on experience in Internet/Networking environment, and client/server applications- Help Desk / Support Experience is an advantage.
Ability to effectively instruct or guide customer onsite, online and via telephone.
Have a good command of the English language (written and oral).
Quick learner with desire to learn new tools and techniques.
Possess at least a Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent work experience.

To apply for the position, please send your resume with cover letter to careers@trendmicro.com.ph