eLearning Specialist
Job Description
- Primary task is to develop interactive training materials to be uploaded to the consumer’s eSupport portal.
- Reports directly to the Solutions Expert that provides the projects that needs to be developed within a given time duration.
- Enhance and re-engineer existing interactive training materials for review and recommendation.
- Helps in analyzing the effectiveness of materials, solutions and overall customer experience for development.
- Provides updates/reminders to the whole Consumer team in terms of the solutions posted in the portal.
- Promotes the usage of the Knowledgebase
Requirements
- Bachelor degree in Computer Science, Marketing and Multimedia, related field or equivalent experience.
- 1 or more years of video development and learning reference.
- Proficient with multimedia software (Flash, Premiere, Final Cut Pro or any related reference).
- Basic excellent analytical and problem solving skills.
- Very Good communication, presentation and customer service skill.
- A great team player and highly motivated to learn.
- Willing to work flexible hours in order to meet project schedule.
- Able to manage tasks and project schedule.
- Good to excellent cross-functional team coordination skills
To apply for the position, please send your resume with cover letter to careers@trendmicro.com.ph
