Technical Account Manager – Global 24x7

Job Description

Managing support issues directly related to the use, support, and implementation of Trend Micro products and solutions, using effective customer skills on-site, over the phone, and online to ensure the highest level of customer satisfaction through understanding and identifying the customers' complex network
Effectively interacting with the engineering teams to provide solutions to complex technical issues Sharing best practices with other Technical Account Engineers to enhance the quality and efficiency of support
Maintaining and expanding working knowledge of current Trend Micro products as well as integration and methods of support delivery
Manage open cases to resolution
Share knowledge through technical sharing or training
Continuously improve and upgrade technical knowledge and skills through training and certification
Meet business objectives and team targets defined by SLAs and Scorecards

Bachelor's/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent
Contact (call) center / Systems/ Network administration / Technical support experience (2+ years)
Customer Service, Time Management, Account Management, Organizational Skills, Good English communication skills
MCSE
Knowledge in Windows or Exchange 2000/2003 system administration
Network services and/or devices administration (DNS, DHCP, AD, SMTP, WWW, Firewall, NAS, SAN, Network Appliances, routers, switches, etc)
TCP/IP administration
Cisco ASA, Domino, Linux, Solaris, Cisco WCCP

To apply for the position, please send your resume with cover letter to careers@trendmicro.com.ph