Technical Support Engineer – Level 2 (APAC)

Job Description

Handle cases received either thru phone or email
Handle Escalated Cases that needs intensive environment setup and simulation
Initiate client recovery procedure thru email, phone, Web-Ex session, or conference call with the Product Support Specialists
Deliver overseas and local Technical Trainings to Trainees and/or other support Engineers and clients
Create Technical or Research Documents
Create technical solutions that will be posted in our Knowledgebase
Study related advanced technology
Take certification exams for Trend Products and related Third-Party Certifications (e.g. Cisco, Linux+, Sair, Microsoft, etc.)

At least 2 years in server/network administration, IT security implementation (e.g. firewall deployment, ADS-related security, server hardening), either in Linux or Solaris or Microsoft server product environment, antivirus products, messaging (MS Exchange or Domino or Postfix) or web (Squid, ISA Server, Apache or IIS server)
Networking (TCP/IP, SMTP/HTTP/FTP), Firewall administration, Linux/Unix Administration, Server Administration (MS Exchange, Windows 2003 Server, ISA Server, RedHat Enterprise/Advanced Server, Solaris Server, MS SQL Server), admin task automation (scripting - VBS or Unix-based)
Linux+ or Microsoft Certified Professional or Cisco Certified Network Engineer are preferred but not required

To apply for the position, please send your resume with cover letter to careers@trendmicro.com.ph