Technical Support Engineer – Level 2 (NABU)
Job Description
- Handle escalated cases; night shift work; log cases in CRM (Siebel)
- Manage open cases to resolution
- Share knowledge through technical sharing or training
- Continuously improve and upgrade technical knowledge and skills through training and certification
- Meet business objectives and team targets defined by SLAs and Scorecards
Requirements
- IT Related Graduate, 4 or 5 year course
- Contact (call) center / Systems/ Network administration / Technical support experience (2+ years)
- Good working attitude, willing to work night shift
- Good English communication skills
- Learner, achiever, or competitor, with positive outlook/attitude
- Experienced in Network and/or Systems Administration and Troubleshooting (at least two years)
- Knowledge in Windows or Exchange 2000/2003 system administration
- Network services and/or devices administration (DNS, DHCP, AD, SMTP, WWW, Firewall, NAS, SAN, Network Appliances, routers, switches, etc)
- TCP/IP administration
- Customer-oriented
To apply for the position, please send your resume with cover letter to careers@trendmicro.com.ph
