Training and QA Specialist

Job Description

  • Develop, plan and supervise training activities to ensure compliance with defined Quality Assurance and training standards.
  • Develop training objectives and identify resources and activities necessary for accomplishing training objectives and develop technical training curricula, recommend and utilize programs. Also formulate training plan and determine instructional methods
  • Compile, submit, and maintain training records of PH Service Delivery and Service Tools and Technologies staff. Coordinate and/or deliver training of new hires; Secure training aids, materials and resources for accomplishing training objectives and provide feedback on new hires training results to hiring managers and middle managers.
  • Deliver group and individual coaching guidelines and training covering a range of technical, operational, and management areas..
  • Selects or develops training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference materials.
  • Evaluate effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods.
  • Analyze and assess training and development needs based on Analyze, Design, Develop, Implement and Evaluate (ADDIE) model.
 


Requirements

  • Bachelor’s Degree in Business and related areas, Psychology, Social Sciences, Engineering or Computer Science;
  • 1 to 2 years experience in a customer service Training and QA or Training and Business optimization environment setup;
  • 1 to 2 years experience in QA and technical training;
  • 1 to 2 years experience with implementation and adoptability of a blended learning approach within organizations;
  • Manifests interpersonal skills to be able to work with people at all levels
  • Able to motivate people and influence a positive change in people’s attitudes;
  • Excellent written and spoken communication skills
  • Able to design, develop, implement, and evaluate training plans, curricula, and methodology;
  • Results-oriented, career-minded, hard-working, focused, and team-oriented employee
  • Strong analytical and problem-solving skills;
  • Has the initiative and the ability to offer new ideas;
  • Ability to conduct integrated training needs assessments with some supervision;
  • Skillful in preparing instructional aids and plans;
  • Strong organizational and time management skills
  • Has the ability to control group situations and facilitate groups;
  • Excellent personal presentation and business and technical writing skills;
  • Personal commitment to improving one's own knowledge and skills;
  • Knowledge on Customer Care Training methodologies (Certification is an advantage);
  • Knowledge on Quality Assurance methodologies such as ISO, COPC and TQM (Certification is an advantage);
  • Travel is required;
  • Willing to work flexible hours in order to meet project schedule;
  • Able to manage tasks and project schedule;
  • Excellent cross-functional team coordination skills;
  • Ability to speak Mandarin is an advantage;
  • Exceptional listening and analytical skills; and,
  • Ability to learn new concepts quickly and apply to assigned tasks and responsibilities.
 

To apply for the position, please send your resume with cover letter to careers@trendmicro.com.ph

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