Premium Support

Personalized, Proactive Technical Support

Maximize security with Trend Micro™ Premium Support. You will benefit from a designated Technical Account Manager (TAM) who provides personalized, proactive technical support. As a trusted security advisor, your TAM offers direct access to in-depth product expertise, expedites your support requests, and helps prevent problems before they occur. Premium Support also gives you 24x7 access to phone and online technical support, proactive threat notifications, enhanced online resources, extensive global reach, and other flexible options to meet your company’s needs.

Key Benefits

• Resolves support issues faster—with 24x7 support and urgent priority handling
• Empowers your IT staff with access to in-depth technical expertise and product knowledge
• Provides highly-responsive, personalized service from a designated TAM
• Maximizes efficiency and frees your IT resources for other high-priority needs
• Alerts you to new threats to help prevent problems before they occur