Priority Advantage Support & Priority Support

24X7 support with priority handling for mid-sized enterprises

Improve the effectiveness of your security with Trend Micro™ Priority Advantage Support or Trend Micro™ Priority Support. Ideal for mid-sized enterprise customers, the Priority Support Program offers 24X7 access to a team of Technical Account Managers (TAMs) and priority handling of service requests. You will gain access to information on combating the latest malware, and proactive threat notifications will alert you when new threats emerge.

Choose from two support levels to best fit your needs:

Priority Advantage Support

• Unlimited 24x7 online
• 10 priority phone-initiated service requests by phone with 24x7 access
• Proactive Treat Notification (automated)
• Enhanced online resources

Priority Support

• Unlimited 24x7 online
• Phone support via standard corporate support line
• Proactive Threat Notification (automated)
• Enhanced online resources

Key Benefits

• Resolves support issues faster—with priority handling of support requests
• Empowers your IT staff with access to in-depth technical expertise
• Improves problem solving efficiency and reduces in-house IT workload
• Alerts you to new threats with automated threat notifications