Frequently Asked Questions (FAQ)

Overview

What are the new Trend Micro products?

Trend Micro AntiVirus plus AntiSpyware 2008 and Trend Micro Internet Security 2008 are updates to the 2007 versions. Trend Micro Internet Security Pro is new.

What are the main changes from the 2007 versions?

We have focused on three key areas when developing the 2008 products. These are performance, protection, and convenience. You get enhanced protection through stronger and more integrated security technologies. You experience better performance as our 2008 products consume much less resources. You get more convenient features such as customizable notification levels and weekly security reports.

What are the key differences between Trend Micro Internet Security 2008 and Trend Micro Internet Security Pro?

Trend Micro Internet Security Pro offers you all the benefits of Trend Micro Internet Security 2008 plus more. Whether you are using your computer at home or away, you can fully protect your identity and personal information through specially designed features that guard against malicious attacks.

Which product is right for me?

See the feature matrix in our Product Overview page.

Pricing, subscriptions, upgrades

What is the Suggested Retail Price (SRP) of each 2008 product?

There are no price changes to the 2008 versions of existing 2007 products. Trend Micro AntiVirus plus AntiSpyware 2008 is $39.95 per year. Trend Micro Internet Security 2008 is $49.95 per year. Trend Micro Internet Security Pro, which is new, is $69.95 per year. All these are subscription prices.

How many computers per household does each product cover?

You can cover up to 3 computers per household with Trend Micro Internet Security Pro or Trend Micro Internet Security 2008. Trend Micro AntiVirus plus AntiSpyware 2008 covers 1 computer.

How do I migrate to 2008 version if I am an existing Trend Micro Internet Security customer?

As long as you have an active subscription to Trend Micro Internet Security 2007 or 2006, you can upgrade for free to Trend Micro Internet Security 2008.

If you have an active subscription to Trend Micro AntiVirus plus AntiSpyware 2007, you can upgrade for free to Trend Micro AntiVirus plus AntiSpyware 2008.

What if I buy Trend Micro Internet Security 2008 and later want to upgrade to Trend Micro Internet Security Pro?

As a subscriber to Trend Micro Internet Security 2008, you can easily upgrade to Trend Micro Internet Security Pro. As long as you have an active subscription, you only need to pay the difference. For North America, it is $20.

As a 2007 customer, can I use the same serial number to upgrade to a 2008 product?

Yes, you can use the same serial number so long as you are a current customer of Trend Micro Internet Security 2007 with an active subscription.

What if I use Trend Micro Mobile Security 2.0 along with Trend Micro Internet Security 2007?

You can upgrade to Trend Micro Mobile Security 3.0 for free as long as your subscription to Trend Micro Internet Security is active.

Is there a money-back guarantee?

Yes. All Trend Micro 2008 products purchased online at www.trendmicro.com entitle you to a 30-day, unconditional money-back guarantee. If you purchased in a retail store, please contact your retailer for specific terms and conditions.