There are several options available to our customers who need assistance.

1. Trend Micro offers extensive online help for Worry-Free Business Security Hosted accounts through the administrative graphical user interface (GUI).
2. Search the Trend Micro Support Knowledge Base:
   http://esupport.trendmicro.com/support/smb/search.do
3. Contact WFBS-H Support for free assistance for setup, configuration, and service usability. Please see the Support contact information for your region:

North America
Australia and New Zealand
Europe, Middle East and Africa
All other Locations

North America

Support Hours: 24 x 7

Online Support:

• http://esupport.trendmicro.com/support/srf/questionentry.do

Please provide the following in your correspondence:

• Company name
• Administrator account name (only the account user name; do not send your password in an email)
• Contact information:
  • Name
  • Email address (if different)
• A brief description of your issue

Phone Support:

• Support Hours: Monday - Friday, 5:00 am to 5 pm Pacific Time, Except U.S. Holidays

WFBS-H ONLY:

• United States: +1 866-618-7363

Europe, Middle East and Africa

Support During Business Hours:

• 8-00am - 5-00pm GMT (9-00am - 6-pm CET) Monday - Friday

Please be prepared to provide the following information:

• Company name
• Administrator account name
• Contact information
• A brief description of your issue

Customers/Resellers:

• Please log a case online at http://smb.trendmicro-europe.com/trendsmb. Phone contact details are available on this page for urgent queries during business hours.

Australia and New Zealand

Support Hours: 24 x 7

Online Support:

• http://esupport.trendmicro.com/support/srf/questionentry.do

Please provide the following in your correspondence:

• Company name
• Administrator account name (only the account user name; do not send your password in an email)
• Contact information:
  • Name
  • Email address (if different)
• A brief description of your issue

Phone Support:

Monday - Friday, 8:00 am to 5 pm, Except Public Holidays

• Australia: 1 800 448 255
• New Zealand: 0 800 808 470

All other Locations

Support Hours: 24 x 7

Online Support:

• http://esupport.trendmicro.com/support/srf/questionentry.do

Please provide the following in your correspondence:

• Company name
• Administrator account name (only the account user name; do not send your password in an email)
• Contact information:
  • Name
  • Email address (if different)
• A brief description of your issue