Supported Versions
Trend Micro occasionally upgrades products and discontinues support for older versions of products. If you have a special agreement to receive support for a product that is not listed below, please contact your Premium Support TAM. If you are currently using a product that is no longer supported and you would like to upgrade to a new version, you may visit our online store (for 100 users or less) or contact a local reseller.
Trend Micro actively supports versions of its software products for 18 months from its release. Active support includes responding to telephone, email or web inquiries about the operation or use of the software and providing on-going development support in the form of workarounds, patches or fixes for resolving known and emerging product issues.
Core Technology Engine End of Support
Engineering support. Trend Micro provides engineering support (bug fixes, modifications and enhancements) for the most recently released version of each Core Technology Engine only. Engineering support ends once a new version of an engine is released to all affected active update servers. Therefore, customers must install the most current version of each Core Technology Engine in order to receive bug fixes or engine modifications that protect them from the latest security threats. Core Technology engine includes and is not limited to the following engines: Virus and Spyware Scan Engine, Damage Cleanup Engine, AntiSpam Engine, Behavior Monitoring Engine, Firewall Engine, AntiRootkit engine, ActiveUpdate engine, which can be updated by an active update mechanism. End of Support and corresponding product patch release schedule for Non-Activeupdatable Core Technology engines will be announced accordingly.
Pattern File support. Trend Micro will continue to release pattern files that operate with a Core Technology Engine for six (6) months after a new Engine has been released on all platforms. For example, pattern file support for Scan Engine 6.9 ended in October 2004 since Scan Engine 7.0 was available on all platforms in April 2004. Trend Micro does not warrant that new pattern files will operate effectively on older Core Technology engines once the more recent version has been released on all platforms for at least six (6) months.
Support Policy Announcement
Trend Micro will discontinue its support for versions of applications or operating system platforms running with Trend Micro products when support for those underlying versions of the applications or operating systems is ended by their suppliers. A list of suppliers and examples of upcoming end of support information follows:
IBM Lotus Domino: IBM has announced that it will withdraw support for IBM Lotus Domino 6.0.x releases on April 30, 2007. Accordingly, Trend Micro will stop support for IBM Lotus Domino 6.0.x as it relates to Trend Micro products on the same date. Information on the IBM Software Support Lifecycle can be found on the IBM web site: www.ibm.com/us
Microsoft: Microsoft will end extended support for Microsoft Windows 2000 Server releases on July 13, 2010. On the same date, Trend Micro will withdraw support for Microsoft Windows 2000 Server as a platform for Trend Micro products. Information on the Microsoft Lifecycle End-of-Support can be found at: http://support.microsoft.com/gp/lifeselect
Red Hat: Maintenance support for the Red Hat Enterprise Linux Version 2.1 release will end on May 31, 2009. Similarly, Trend Micro will stop supporting Red Hat Enterprise Linux Version 2.1 as a platform for Trend Micro products. Information on the Red Hat Enterprise Linux Errata Support Policy can be found at: www.redhat.com/security/updates/errata/
Novell: Trend Micro will stop supporting Trend Micro products running on Novell SUSE Linux Enterprise Server operating system releases when Novell withdraws them from General Support or Extended support whichever is later. Accordingly, since Novell has announced that it will withdraw General Support for Novell SUSE Linux Enterprise Server 8 release (Extended Support is not offered for this release) on November 30, 2007, Trend Micro will also stop supporting Trend Micro products running on that platform on the same date. Information on the Novell Product Support Lifecycle can be found at: http://support.novell.com/lifecycle/index.jsp?sourceidint=suplnav5_lifecycle
Sun Microsystems: Sun will withdraw support for the Sun Solaris 7 release on August 15, 2008. Therefore, Trend Micro will also end support for Trend Micro products running on Sun Solaris 7 on August 15, 2008. Information on the Sun Operating System – Releases End-of-Support can be found at: www.sun.com/software/solaris/releases.xml
IBM: IBM will end support for the IBM z/OS V1.4 release on March 31, 2007. Support for Trend Micro products running on the IBM Lotus z/OS V1.4 platform will also end on the same date. Additional support information for other IBM operating system releases supported by Trend Micro products can be found on the IBM Software Support Lifecycle page on at the IBM web site: www.ibm.com/us
For supported products that are in Japanese, please click here.
Supportedproducts July 2009 V1
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